Can I amend my order or address after I have placed it? 

Regrettably it is difficult to change your order or the shipping address once the order has been placed.We aim to ship all orders as fast as possible so we try to process the orders as soon as we receive them. If a change is necessary please contact us and we will do our best to help you. Alternatively you can return the item as long as it adheres to the exchanges and refund policy. 

Contact us via instagram or/and email: support@soxology.co.za 

What information should I add to the “Address 2nd line” field on the checkout page? 

Your default delivery address will be displayed if you have an account or you can type in a new delivery address. In addition to the mandatory fields marked with a small *, you have the option to enter further information in the “Address 2nd line” field. This field is intended for the following optional information, for example: 

• Company name
• Apartment number
• District name in large cities
• PO Box
• etc.

I have received the wrong product/size – what should I do?

Should you receive a delivery containing damaged, defective or wrongly packaged item(s), the wrong size or product, please contact us through the contact form and we will do everything we can to 

correct our mistake. You will be provided with new products or a refund, depending on your preference. Please remember that it is important to state your order ID as it will help us, help you faster. 

Please provide us with pictures and as much information on the products you have that are incorrect or defective. 

My order is missing a product – what shall I do? 

Should you find that an item is missing from your delivery, please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference. 

Are all products on the website in stock? 

All our products are displayed on our website and if an item is out of stock, it will be stated on the product page. In the case of an unlikely discrepancy between the website and the actual stock on hand, due to a miscount, we will notify you via email and you will receive a refund for the missing item(s). 

I have placed an order but I haven’t received a confirmation email. What does this mean? 

Please check your spam folder since the confirmation email might be mistaken as junk mail and end up in there. The order

confirmation should be sent right away, but due to network delays you may receive in a few hours. If you have not received anything after 24 hours , please contact us. 

What do I do if I receive a defective item in my order? Soxology Warranty Process 

We work hard to ensure that our products are of the highest quality possible. We do our best to ensure the quality of every single product. Should you come across a product that does not live up to these standards, please follow the steps below: 

If you have bought your Soxology socks from our online shop at www.soxology.co.za, please take a photo of the defective product, attach it to an email in which you describe the issue, and send it to support@soxology.co.za, We will then review your claim with our team and decide on the way forward 

WEBSITE & TROUBLESHOOTING 

Why can’t I place my order or checkout on your website? 

If you are not able to place or pay an order on our website, please try the following steps: 

1. Make sure to remove all special characters (such as / ( & € * # ) from the contact form and change all letters to classic Roman letters (u y z c d r s) if needed. Make sure you have filled in all the mandatory fields in the checkout page as well.